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Revolutionising asset management for Cushman & Wakefield

Property Inspect and the Cushman & Wakefield Ireland Asset Management team partnered to change the way they managed compliance in the face of fragmented systems and challenging demands at Dublin Airport.

2 hours

time saved per inspection

199670.54 sq ft

managed real estate

3000+

annual inspections

Executive summary

Faced with fragmented systems and diverse inspection mandates, they sought a comprehensive solution to streamline workflows and enhance operational efficiency. After meticulous evaluation, they chose Property Inspect for its unparalleled service quality, adaptability, and seamless integration capabilities. The software addressed key priorities such as base scoring methodologies and grading systems, leading to seamless onboarding and tangible improvements.

Background & introduction

Recognising the manual, costly, and resource-heavy nature of its inspection efforts, Cushman & Wakefield approached Property Inspect for a streamlined and efficient way to simplify its inspection workflows, with the aim of bolstering compliance and expanding the capabilities of its internal team.

With an annual inspection mandate covering 8,000 assets and diverse requirements ranging from meridian compliance and risk assessments to health and safety, they sought a partner capable of delivering an easy-to-use, integratable inspection system that can offer actionable insights to multiple teams and stakeholders.

The challenge

With clear objectives, they wanted to streamline inspection workflows, bolster compliance efforts, and elevate operational efficiency across their portfolio. With diverse inspection requirements spanning various domains, they sought a comprehensive solution that could consolidate their efforts and improve operations.

Objectives

  • Mobilisation of the software to their wider asset team
  • Bringing facilities services in-house
  • ACMS and CAFM integration options
  • Ensuring scalability to accommodate future growth
  • Meridian risk and compliance management reports
“Property Inspect has revolutionised our operations by standardising reports while allowing customisation for individual properties based on client requests, making a significant difference. It has also given property managers valuable time back by eliminating data duplication and providing an intuitive, plug-and-play solution.”
Hazel O’Carroll
Associate Director of Asset Services
Cushman & Wakefield

Implementation

Standardising the assessment process provided clear, actionable insights, making it easier to identify areas for improvement. Alongside this, the data collection and reporting workflows were significantly enhanced, allowing for more efficient and accurate tracking of compliance metrics. The ability to customise reports for a wide range of Health, Safety, Security, and Environmental (HSSE) checklists further ensured that the data collected was relevant and tailored to the specific needs of each property.

The solution

Improved data communication between integrated systems streamlined information flow, reducing redundancy and ensuring that all stakeholders had access to up-to-date information. The onboarding process was seamless, with the system’s intuitive user interfaces enabling quick adoption by the team. The comprehensive support provided throughout the implementation phase ensured that any challenges were promptly addressed, making the transition smooth and the system’s integration successful.

Outcome

Property Inspect enhanced Cushman & Wakefield’s operations by reducing inspection times from 4 to 2 hours, resulting in significant annual cost savings. Professional reports with branded front pages and property-specific photos, along with standardised reporting for easy compliance tracking, improved both reporting and compliance management. The system’s user-friendliness led to rapid team adoption, while eliminating data duplication across multiple systems. Its versatility allowed successful use across commercial, retail, and residential properties, ensuring accountability and transparency through a clear scoring system.

“We conduct commercial and technical property inspections as required by our compliance rates and contracts, along with fire safety checks. Consolidating everything into a single, professional report ensures consistency across the board, with everyone using the same template. This eliminates any ambiguity.”
Hazel O’Carroll
Associate Director, Asset Services
Cushman & Wakefield

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