Breathing new life into cities through urban renewal
City Property Administration is a leading specialist property and asset-management company with commercial and residential footprints in Johannesburg and Tshwane — creating dynamic spaces for living, working, socialising, eating and shopping.
As leaders in the adoption of Proptech, City Property saw an opportunity to partner with Property Inspect — to solve the complex real-life problem, and legal requirement, of property inspections. Moving from traditional paper saw an immediate improvement in managing the inspection function: dispute resolution, time-savings, risk mitigation and document storage.
Paper take-on, exit and building inspections couldn't keep pace
City Property faced challenges with complex paper-based tenant take-on and exit inspections, alongside building inspections — all extremely important to the business and to upholding their core values: spaces that are safe, secure, clean, compliant and well-maintained.
Placing a spotlight on inspection lets City Property look after their clients’ assets — and easily identify and process property costs.
Integration, automation and better dispute resolution
- A software solution that integrates with MRI Property Central
- Open APIs for bespoke functionality and reporting
- Reduction in total inspection time
- A system that significantly improves tenant damage recoveries
- Automation of report distribution and tenant notifications
- Dispute resolution through detailed audit trails
Property Central integration + workflow automation
MRI Property Central sync
Property and tenant data flows automatically between systems — duplication eliminated, scheduling sped up.
Automated notifications
Tenant and landlord notification settings configured automatically — manual work reduced and human error eliminated.
Centralised report storage
Reports stored at tenant, property or owner level inside Property Central — one place to retrieve every inspection.
Workflow stage alignment
Property Inspect’s Review / Complete / Close stages align with City Property’s existing teams — automation across each handover.
Damage recovery + dispute resolution
Predetermined costs assigned to tenant responsibility, totals summed automatically, reports distributed instantly — improving recoveries and accelerating dispute mediation.
2,833 hours saved per 1,000 inspections
Pre-inspection time saved
Operations setup faster thanks to two-way sync.
Time on site reduced
Templates, automation and on-site editing speed each visit.
Post-production time saved
Reports auto-distribute; storage handled by the integration.
Per 1,000 properties
Total time saved per 1,000 properties — 1h 25min per inspection.
Improved ability to claim and prove tenant-responsibility damages — and to mediate and resolve disputes when deductions are challenged. Deposit-refund turnaround times are also improved, supporting City Property’s tenant value proposition.
With Property Inspect, the way our inspections are scheduled, conducted, reviewed and archived took a leap forward. Its ability to adapt to our existing systems was an important consideration — as was post-implementation support. We’re happy and are currently discussing additional system integrations with them.
