Transforming Inspections: JLL's Success Story with Property Inspect

Discover how Jones Lang LaSalle (JLL) UK, a global leader in real estate services, revolutionised their inspection processes through a strategic partnership with Property Inspect. This case study delves into JLL’s journey of overcoming operational challenges and enhancing their service quality by adopting cutting-edge software solutions.

35%

operational boost

4

UK agency teams

6000+

Annual inspections

Executive Summary

The strategic partnership leverages cutting-edge software to streamline operations and enhance accuracy in reporting, marking a significant advancement in JLL’s real estate services. This case study unveils JLL’s objectives, challenges, and remarkable achievements attained through their collaboration with Property Inspect which not only sets a benchmark for the industry but also highlights the potential for technological advancements that help to facilitate significant improvements in global real estate operations.

Background & Introduction

The JLL UK, renowned for its excellence in real estate services, conducts over 6,000 inspections annually across four agency teams, including Lease Advisory, Rateable Value, Letting/Acquisition, and  Agency Industrial Logistics. However, how inspections are traditionally conducted in organisations of JLL size can be time-consuming and siloed, leading to a breakdown in efficiency. Now, focusing on simplifying operations, speeding up inspections and improving reporting accuracy, JLL looks to standardise its use of turnkey software solutions like Property Inspect, helping the organisation foster seamless collaboration across several teams and stakeholders.

The challenge

Facing significant hurdles from fragmented software systems and ineffcient processes, JLL embarked on a meticulous decision-making process, evaluating a range of solutions before selecting Property Inspect for its proven track record of service quality, customisable features, and scalability.

Objectives

  • Standardise software across departments for streamlined operations.
  • Enhance inspection efficiency and accuracy.
  • Fostering seamless collaboration among agency teams.
  • Ensuring scalability to accommodate
    future growth.
  • Simplify data collection and reporting processes.
Property Inspect has been pivotal in our journey at JLL. What stands out is the collaborative approach—we’re not just requesting features, but working together to explore and implement them. This two-way interaction has been incredibly beneficial. Property Inspect’s flexibility allowed us to adapt and customise the platform to suit our commercial property needs perfectly. Their willingness to innovate and understand our specific requirements has added tremendous value.”
Julian Sandbach
Head of Central Office Markets
jll

Implementation

Property Inspect implemented customisable features tailored to departmental needs, significantly improving data collection and reporting workflows. It enhanced inspection efficiency and accuracy while also integrating seamlessly with Kato, further streamlining workflows. Additionally, the system’s scalability ensures that it can support JLL’s future growth and expansion efforts.

The solution

Property Inspect promptly addressed JLL’s needs, including geo-location tools and AI requirements as well as a bespoke integration and tailored solutions, such as a unified software platform, enhanced collaboration features, and intuitive interfaces for simplified data collection and reporting processes. This partnership has already yielded significant outcomes for JLL, including improved operational efficiency and enhanced collaboration across their agency teams.

The outcome

The collaboration between JLL and Property Inspect underscores the importance of innovation and partnership in driving operational excellence and raising standards in the industry. As both organisations look towards the future, they remain committed to exploring avenues for further collaboration and expansion into new markets.

“As part of my role in overseeing transformation projects, I’ve seen first-hand how Property Inspect has been crucial in boosting our efficiency at JLL. The software helps us identify areas where we can save time, allowing our staff to spend more time with clients and conduct inspections more effectively. It’s great to see how it enables us to work smarter and more efficiently.”
Tom Pilkington
Head of Online Markets
jll

READY TO GET STARTED?

Join thousands of property professionals powered by Property Inspect