Bugs & Sparks are the complete compliance solution for domestic and commercial safety in South Africa. From compliance certificates to maintenance and new installations, Bugs & Sparks have made it their aim to provide the very best service and quality of workmanship.
Always looking to improve and innovate, Bugs & Sparks saw an opportunity to partner with the leading inspection tool, Property Inspect, in order to solve the real-life problems, and legal requirements, of compliance inspections. The move from traditional methods of information capture to Property Inspect has shown an immediate improvement and time saving of over 50% by utilizing the scheduling and inspection function. From time on site, dispute resolution to risk mitigation and document storage, Property Inspect has had a major impact on the efficiencies of the service and reduced the time taken to issue a compliance certificate.
Situated in the heart of Cape Town, Bugs & Sparks was established in November 2007 by Craig Louw, a qualified Electrician, Novell CNE and Compaq ASE. Craig established a thriving business model based on trust, reliability and punctuality. Craig Ford then bought out Craig Louw. Craig Ford & Melodie Botha now run the business and with client satisfaction at the core of their services, Bugs & Sparks have an integrated online booking system that enables them to streamline appointments and tasks, job scheduling, job management, invoicing and general account management.
Bugs & Sparks faced challenges with slow and inefficient paper-based inspections that impacted on the management of repairs, which was a labour intensive and time consuming issue.
Documenting all aspects of the inspection process and outcomes are vital to both the business, and the industry. Placing inspections at the core of their services gives Bugs & Sparks the opportunity to get ahead of the competition, but the challenge is to ensure that they remain focused on their client’s needs. Staying ahead of the curve by being early adopters of Proptech is key to increasing sales and growth of the company, and that’s why they chose a solution like Property Inspect.
Property Inspect’s digital solution has been seamlessly integrated with Bugs & Sparks, moving from traditional paper reports to efficient on-site digital reporting. Property Inspect provided an end-to-end solution that enabled digital property reports to be conducted on site, easily and quickly.
Bugs & Sparks have performed around 24,000+ inspections in the Property Inspect App! Moving from the traditional paper form, Bugs & Sparks have been able to make huge improvements in managing their inspection process realizing a 50% increase in efficiency and now have a secure and documented process for conducting compliance and property inspections and management of their expanding services.