Welcome to the latest Property Inspect white paper, where we seek to make sense of an industry experiencing rapid change – hospitality. While our focus for this white paper is centred on hotels and accommodation providers, at times we will put forward a broader view of the hospitality industry with commentary from leading practitioners in the sector, as well as insight from Property Inspect’s experienced team. What’s included in this white paper?

• Why customer-centricity and digital change is important
• Digital must-haves in the guest journey
• The top hospitality trends for 2022
• How to improve the guest experience
• What we can learn from the short-term rentals sector
• Integrating digital solutions for hospitality success

Contributors