Privacy Policy

We recognise that your privacy is of the utmost importance. This policy outlines the information we collect, how we use it and how we protect and safeguard your information.

Property Inspect may be required to revise this Privacy Policy in the future to comply with any applicable European regulations, in order to utilise new technologies or to improve your Property Inspect experience, so please check back periodically.

This Privacy Policy forms part of, and should be read in conjuction with, our Terms of Service.

When you access

Property Inspect uses cookies to store and collect information about your usage of the Website in order to enhance your online experience and to help us improve the quality of our services.

When you access Property Inspect, your computer automatically sends us information such as the URL on our Website that you have visited, your IP address, your browser type and language, and the date and time of your request.

When you sign up to Property Inspect

Property Inspect collects personal information when you register on the Website. Your information will be stored confidentially by us and only used by Property Inspect in order to provide you with access to our products, services and information that we believe will interest you. Your personal details will never be passed on to any other companies or third parties including affiliates and will never be added to any third party mailing lists or databases.

Property Inspect may also use information about our users in statistical aggregate form. This is  non personal information and simply refers to information such as the number of registrations, service performance, and user trends.

When you use the Property Inspect software

Full use of the software includes adding additional details of your clients and clerks to allow them to Login to the service. This information is protected via SSL network encryption and falls under the same privacy as above. We will not sell or disclose any private or customer data to any company or third party.

When you contact us

If you contact us via email, your details and a history of the communication will be stored by us in order for us to deal with enquiries adequately and improve our customer support services.

Your account

Property Inspect uses automated monthly billing to manage your account access. You can update your account details from your My Account page, make amendments to your billing plan or cancel your account at any time.

When a user you have created accesses Property Inspect, they will be limited to only seeing the information applicable to the facilities they require. It is your responsibility to ensure private data is kept private from logged in users.

The data held in the Property Inspect system is not available for sale to any third parties and will only ever be used by yourself.

If you would prefer not to receive alerts about Property Inspect then you can manage your settings on the My Account page.

If you remove all your alerts then Property Inspect will no longer send you any automatic update emails.

As a subscriber of Property Inspect, Radweb may occasionally email you with news and information about the company, new Property Inspect features and new websites. If you do not wish to receive any emails from Radweb, you may opt out of receiving further emails.

Links and affiliated websites

Property Inspect contains hypertext links to other sites, advertisers and other third parties. By clicking on any of these links, you are leaving our Website. Property Inspect has no control over the information collected by any third party after you have left the Website. Property Inspect encourages you to read their privacy policies.

The data collection and usage practices of any third party linked to Property Inspect are not covered by this Privacy Policy. Property Inspect assumes no liability and is not responsible for any practices of such third party web sites, including their privacy practices or content.

Protecting your information

Property Inspect uses Radweb’s secure cloud architecture to protect all the information you provide us with. Radweb has invested heavily in a secure, scalable infrastructure and highly qualified staff to ensure all information you enter is protected from access by any third party and only necessary and restricted access is available internally. We also protect all our connections to the Internet using various security measures including firewalls and regular security audits on all our servers.

Contacting Property Inspect

If you have any questions about this privacy statement, the practices of this Website, or your dealings with this Website, please contact us.

  1. Definitions and Interpretation
    In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Data Protection Act 2018;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the UK GDPR, the United Kingdom General Data Protection Regulation (“UK GDPR”);
“We/Us/Our” means Radweb Ltd registered in England under company number 6057546, whose registered address is 1C Holders Barn, Clarendon Close, Petersfield, Hampshire GU32 3FR, and whose main trading address is 4 Acorn Business Centre, Northarbour Road, Portsmouth, PO6 3TH.

  1. Information About Us
    2.1 Our Site is owned and operated by Radweb Ltd registered in England under company number 6057546, whose registered address is 1C Holders Barn, Clarendon Close, Petersfield, Hampshire GU32 3FR and whose main trading address is 4 Acorn Business Centre, Northarbour Road, Portsmouth, PO6 3TH.

2.2 Our VAT number is GB 995 0698 59.

2.3 2.3 Our Data Protection Officer is Steve Rad, and can be contacted by email at, by telephone on 033 33 444 505, or by post at 4 Acorn Business Centre, Northarbour Road, Portsmouth, PO6 3TH.

  1. What Does This Policy Cover?
    This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
  2. What Data Do We Collect?
    Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy below):

4.1 name;
4.2 business/company name
4.3 contact information such as email addresses and telephone numbers;
4.4 IP address;
4.5 web browser type and version;
4.6 operating system;
4.7 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

  1. How Do We Use Your Data?
    5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the UK GDPR at all times. For more details on security see section 7, below.

5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

5.2.1 Providing and managing your Account
5.2.2 Providing and managing your access to Our Site;
5.2.3 Personalising and tailoring your experience on Our Site;
5.2.4 Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
5.2.5 Personalising and tailoring Our services for you;
5.2.6 Replying to emails from you;
5.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking unsubscribe in the footer of the email;
5.2.8 Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK GDPR Regulations.

5.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

5.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

  1. How and Where Do We Store Your Data?
    6.1 We only keep your personal data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.

6.2 Your data will only be stored within the UK.

  1. Do We Share Your Data?
    7.1 Subject to section 8.2, We will not share any of your data with any third parties for any purposes.

7.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

  1. What Happens If Our Business Changes Hands?
    8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

8.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not however, be given the choice to have your data deleted or withheld from the new owner or controller.

  1. How Can You Control Your Data?
    9.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

9.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

  1. Your Right to Withhold Information
    10.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

10.2 You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy below.

  1. How Can You Access Your Data?
    You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the UK GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at or using the contact details below in section 14.
  2. Our Use of Cookies
    12.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

12.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

12.3 Before Cookies are placed on your computer or device, you will be shown a notice along the bottom requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

12.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

12.5 The following first party Cookies may be placed on your computer or device:

Name of Cookie

web_session – Keeps you logged in – Strictly Necessary

12.6 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

12.7 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

12.8 The analytics service(s) used by Our Site use(s) the following Cookies:

Name of Cookie

_ga – Third Party – Google – To track website statistics anonymously.

_stripe_mid – Stripe – For Subscription Management.

intercom-session – – For Support / Live Chat

12.9 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12.10 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.11 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.